The New Gold Standard
5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the RitzCarlton Hotel Company
by Joseph A. Michelli
Should I read this?
Recommended by 1 source and appears in Hospitality.
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Why recommended
Recommended by 1 source and appears in Hospitality.
Recommended by notable people
People and public figures who have recommended this book.
Recommendation Signals
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Not sure if this is the right fit?
Consider Setting the Table by Danny Meyer. Recommended by 15 sources.
“Part memoir, part management manifesto, this book takes you inside Danny Meyer’s rise from novice to celebrated restaurateur. The core argument—that putting employees first drives outstanding guest experiences—is illustrated through candid stories of openings, mistakes, and daily decisions. You’ll likely take away a nuanced understanding of hospitality as a deliberate, teachable mindset. The downside: the anecdotal, sometimes self-congratulatory tone may wear thin, and sections on the mechanics of restaurant operations can feel like inside baseball if you’re not in the industry.”
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Micah SolomonHow recommendation signals are reviewed
Each recommendation is collected from a public source — interviews, articles, or curated lists — and linked to its original URL. Books with many verifiable recommendations from respected people rank higher.
The New Gold Standard
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