Raving Fans
Revolutionary Approach to Customer Service (One Minute Manager)
by Ken Blanchard
Should I read this?
appears in Best Business Books, Business, and Nonfiction.
This is a straightforward and snappy guide to successful customer service. It should prove useful in every kind of organization or business who wish to deliver efficient customer service and achieve bottomline results....
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Why recommended
appears in Best Business Books, Business, and Nonfiction.
Recommendation Signals
Recommendation proof is sourced from public posts, interviews, reading lists, and cited references.
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Appears In
Not sure if this is the right fit?
Consider The Hard Thing About Hard Things by Ben Horowitz. Recommended by 60 sources.
“A blunt, conversational tour through the worst parts of building a company. Horowitz shares personal stories from his own startup failures and recoveries, offering practical wisdom on layoffs, pivots, CEO loneliness, and managing when times are bad. The value is in the honest, experience-based insight you won't get from business school. The limitation is its narrow focus on venture-backed tech startups—if you're not in that world, some advice may feel irrelevant. Reads like a wise mentor telling you what nobody else will.”
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How recommendation signals are reviewed
Each recommendation is collected from a public source — interviews, articles, or curated lists — and linked to its original URL. Books with many verifiable recommendations from respected people rank higher.