Customer Experience

“Available recommendation signals cluster around Social Sciences, Leadership, NonFiction, Business, Personal Development lists, suggesting this book may fit readers looking for decision-making, behavior, or human motivation. Treat this as discovery context, not a quality guarantee.”

Haters are not your problem. . . . Ignoring them is. Eighty percent of companies say they deliver out­standing customer service, but only 8 percent of their customers agree. This book will help you close that gap by reconfiguring your customer service to deliver knockout experiences. The nearuniversal adoption of smartphones and social media has...

Customers who have inconsistent, broken experiences with products and services are understandably frustrated. But it's worse when people inside these companies can't pinpoint the problem because they're too focused on business processes. This practical book shows your company how to use alignment diagrams to turn valuable customer observations into...

Tomorrow’s customers need to be targeted today!With emerging Technology, transforming customer expectations, it’s more important than ever to keep a laser focus on the experience companies provide their customers.In The Customer of the Future, customer experience futurist Blake Morgan outlines ten easytofollow customer experience guidelines that i...

"Less is more" may be good advice for many efforts, but it is terrible advice when it comes to customer experience. Brands that want to stay relevant must apply more energy, focus, and resources to creating knockyoursocksoff customer experiences than they ever did before. Companies that embrace a "more is more" philosophy work harder and go furt...